Refund policy

RETURNS & REFUNDS POLICY

At Nebia Wellness, we want you to feel confident in your purchase.

We accept returns on unopened products within 30 days of delivery.

To be eligible for a return, products must be unopened, unused, and in their original packaging. Proof of purchase is required.

To start a return, please contact us at support@nebiawellness.com.

If your return is approved, we will provide instructions for returning your item. Items sent back without prior authorization will not be accepted. 

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your order arrives damaged, defective, or if you receive the wrong item, contact us within 7 days of delivery at support@nebiawellness.com. All claims are reviewed on a case-by-case basis.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns on:

• Opened supplements
• Used products
• Gift cards
• Sale or clearance items
• Promotional or complimentary items

Refunds

Once your return is received and inspected, we will notify you of the approval status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your financial institution.

If more than 15 business days have passed since your refund was approved, please contact us at support@nebiawellness.com.

European Union Customers

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receipt in accordance with applicable consumer protection laws. Products must remain unopened, unused, and in their original packaging.